Assistant Manager

Casa de Montecristo gives the adult cigar consumer the premier cigar experience, featuring large selections of premium cigars, modern lounges, walk-in humidors and full bars across the multiple locations in the United States.

The Assistant Store Manager partners with the Store Manager, blending business acumen and operational knowledge to drive business results and deliver a stellar guest experience while building a high-performing team. 

• Achieves overall sales, KPI and profit goals of his/ her assigned location.

• Manages day to day operations of the store as an on-the-floor leader. Performs all functions and ensures employees are effective at executing corporate initiatives in a timely, efficient and resource-wise manner. Delegates tasks appropriately and holds team accountable.

• Models and ensures all Casa de Montecristo policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed. Ensure compliance to all state and local regulations. Maintains a comfortable, responsible and safe environment.

• Analyzes store reporting to identify opportunities and implements plans to increase topline retail sales and profitability through product education, events, and outside partnerships.

• Partners with store leadership team to ensure all expenses and costs within the store to achieve positive store contribution and be in line with the set budget objectives.

• Assists Store Manager to recruit, train and lead a team of top performing associates. Challenges and inspires others to achieve and execute sales driving initiatives.
• Monitors and manages store staffing levels, proactively and according to the needs of the business.
• Provides coaching in the moment and performance feedback to employees.

• Acts as an ambassador for the brand within his/her market. Active participant in local networking, marketing, events and activities.
• Must be able to effectively communicate both verbally and written, across the organization.
• Maintains visual standards to support the brand image.
• Demonstrates an energetic, persistent and professional demeanor.
• Other duties as assigned by store manager

• One plus years of retail or hospitality management experience. 
• Ability to work a flexible schedule (night, weekends, holidays)
• Previous experience with successfully coaching and developing others is required
• Ambitious self-starter, adept at leading through others to consistently deliver superior results.
• A track record of motivating and inspiring a team of individuals to meet challenging standards.
• Demonstrated flexibility and emotional intelligence to confront frequently changing business conditions with energy and accountability.  
• Strategic planning and execution skills.
• High attention to detail.
• Strong analytical and problem-solving skills. Uses data to make informed decisions with pace.
• Excels in time management and multitasking. Ability to manage competing priorities and thrive in a fast-paced environment.
• Natural communicator with a strong executive presence. Known to build relationships both inside and outside the organization.

Work Environment/Conditions:

While performing the duties of this job, the employee is regularly exposed to smoke or airborne particles. The employee is occasionally exposed to wet and/ or humid conditions. The noise level in the work environment is usually moderate.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands, reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance and stoop, kneel or sit; the employee must frequently lift and/ or move up to 35 pounds. Specific vision abilities required by this job include the ability to adjust focus.