The Lead Sales Associate is responsible for leading a stellar guest experience and operational excellence of a Casa de Montecristo location, as part of a team that achieves high standards of results.
Responsibilities
Lead a team of associates to provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills. Serves as a Casa de Montecristo brand ambassador.
Build relationships with customers. Proactively and effectively communicate product features and benefits, as well as promotional information.
Demonstrate a tenacious drive for results. Accountable for becoming a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals. Challenges and inspires others to achieve and execute sales driving initiatives.
Develop and maintain strong knowledge of Casa de Montecristo products.
Assists in leading the complete operations of the store. Performs all functions to effectively execute corporate initiatives in a timely, efficient and resource-wise manner. Trains and delegates tasks appropriately.
Follows all Casa de Montecristo policies and standard operating procedures (SOPs). Responsible for daily opening and closing activities within the location, including maintaining cash counts and till reconciliation.
Accountable for leading a team of associates in compliance to state and local regulations.
Maintains visual and cleanliness standards to support the brand image. Ensures a comfortable, responsible and safe environment.
Other duties as assigned
Qualifications
Previous leadership experience in a retail, hospitality or other service-centric environment.
POS and/or computer skills needed
Cigar knowledge a plus
Ability to work a flexible schedule (night, weekends, holidays)
Exceptional interpersonal skills
Hands on team player with a strong work-ethic
Passionate and persistent about a delivering a stellar guest experience.
Ambitious self-starter, adept at leading through others to consistently deliver superior results.
A track record of meeting challenging sales and operational goals
Demonstrated flexibility and emotional intelligence to adapt to a frequently changing business conditions with energy and accountability.
Desire to develop oneself and others. Seeks and delivers constructive feedback.
